AGENDA
*Subject to change
THURSDAY, FEB. 4
8 9 a.m. Registration and Coffee & Pastries
9 10 a.m.
Mobile Devices: New Drivers in the Wireless Landscape
Gary Eckert, President and CEO Telytics Inc.
Today’s wireless devices are smarter than ever before, and the evolution of mobility has a range of implications for how you manage this increasingly challenging task. You now must consider data pricing and network speeds … which OS platforms best suit your users … how to police risky behaviors that raise costs and liability … whether mobile device management software can ease your management burden … how to coordinate refresh cycles without breaking the bank … and much more. Join wireless expert Gary Eckert as he lays the foundation for the wireless management best practices you’ll learn in the next two days.
10 11 a.m.
Lessons Learned: Blueprint for a World-Class Help Desk
Deborah Towey, Executive Director of IT Operations Johnson & Wales University
Everyone wants to run an efficient help desk with the perfect technician-to-device ratio. But fine-tuning your help desk operations means choosing one of two options. Either standardize on one mobile device platform and simplify the help desk’s world, or make all of your users happy and support several platforms (and drive up the cost and complexity of the help desk). Attend this blockbuster case study and find out how to get the best of both worlds when you select the right platforms, train techs and users alike, and master new support techniques (Hint: Effective “kitting” is one of them).
11 11:15 a.m. Refreshment Break and Exhibits
11:15 a.m. 12:15 p.m.
Get Ready for Tomorrows Wireless Networks Now!
Jack Deal, Managing Director TechCaliber Consulting LLC
Just about every wireless carrier – domestic and international – will move to 4G wireless networks within the next year as they implement technologies like LTE (long term evolution). And that means big changes for your supplier and device strategies as the wall between GSM and CDMA disappears. Discover exactly what 4G means to you, which suppliers are going to be offering 4G services when – and more importantly what you should do now to be ready to exploit the new networks and dodge budget-busting technology straightjackets.
12:15 1:30 p.m.
Power Lunch
Bring your best idea for slashing wireless spend! Each table picks a favorite and then the best of the best will be put to an expert panel that will select a winner. The top idea wins a prize and each attendee will get a robust list of the compiled peer-proven cost-cutting tactics. Everyone wins!
1:30 2:30 p.m.
Mobile Device Security: The 800-Pound Gorilla
Satyam Tyagi, Product Manager Sipera Systems Inc.
Increasingly powerful devices mean more exposure to security risks, whether it’s an exec leaving a Blackberry in a cab or a hacker tapping into rogue iPhones. The answer to both is the ability to respond quickly and comprehensively to any security breach, before it makes the headlines. Attend this session and find out how to keep your enterprise off the front page with the latest mobile security best practices.
BONUS: Satyam hacks phones live and shows how antivirus and back-end systems defend against intrusion.
2:30 3:30 p.m.
Wireless Policies in a World of Smart Devices
Michael Voellinger, Executive Vice President Telwares
Limiting your enterprise’s liability and costs requires an iron-clad wireless policy and governance that won’t drive your users to revolt. No problem. Michael Voellinger shares his model wireless policy and then reveals the essential piece parts that build a winning policy for your company. Hint – don’t forget to address sensitive data, international travel, personal calls and use while driving.
BONUS: Take home Michael’s wireless policy template and wireless management guidelines!
3:30 3:45 p.m. Refreshment Break and Exhibits
3:45 4:45 p.m.
Mobile Device Management Tools:
The Next Generation of Policy Enforcement
Joanie Wexler, Independent Technology Analyst & Editor Joanie M. Wexler & Associates
The best wireless policy in the world is only a first step – real returns come only with effective enforcement. To really enforce your policy, you must police voice, text and data usage in real time. The latest crop of mobile device management software tools offer the promise of greatly expanded (and detailed) management controls, beyond just wiping and killing devices remotely. Discover the latest automated mobility management technologies and take away 7 key tips to jumpstart your policy enforcement.
BONUS: You take home Joanie’s personal cheat-sheet of mobility management products and capabilities!
4:45 5:30 p.m.
Cool Tools for Your Enterprise!
Keith Shaw, Programming Director Network World
Top-rated speaker Keith Shaw returns to Mobile Explosion 2010 (his 4th appearance!) to reveal how the devices and consumer apps that dominate the market today are signposts that point the way to powerful business apps your users will soon clamor for. Your problem is, which platforms and devices win? Will RIM and BlackBerry stay on top? How about AT&T Mobility and the increasingly business-friendly iPhone? Where do Google and Android fit? Get Keith’s take on the hottest devices from the 2010 International Consumer Electronics Show and find out where the smart money is in this fast-moving, high-energy session.
5:30 7 p.m. Networking Reception and Exhibits
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8 8:30 a.m. Coffee & Pastries
8:30 10 a.m.
Cost-Effective Mobility: Review Your FMC Options
Michael Finneran, Principal dBrn Associates
Identify where the latest technology can reduce cost, improve accessibility and increase the effectiveness of your mobile workforce in this session, presented by wireless guru Michael Finneran. Michael guides you through a vendor-neutral evaluation of your options for fixed mobile convergence and mobile unified communications, including manufacturers, how each solution works, specific tradeoffs and gotchas that threaten to trip you up – particularly the ones cellular carriers don’t like to talk about!
10 10:15 a.m. Refreshment Break and Exhibits
10:15 11:15 a.m.
Time to Build IP into Your Wireless Device Strategy?
Gunjan Bhow, Vice President and General Manager for Unified Communications Plantronics
VoIP and IP video on your wireless devices? It’s not a pipedream. In fact, it’s the next big technology leap for device manufacturers, and it promises big-ticket cost savings, even greater mobility and devices that are an order of magnitude more powerful. Discover when to plug IP-capable devices into your plans – and find out the risks (think security) too – at this cutting-edge session.
11:15 a.m. Noon
Churn Management: Best Practices for Your Enterprise
Suman Dutta, Vice President – ReCellular
Big-ticket, feature-rich mobile devices churning at a faster and faster rate ... and every retired device a looming security threat. That’s the nightmare mobile device managers face. But there are options to refresh the technology you need without breaking the budget (while dispelling security risks!). The burgeoning device recycling market offers a lot of promise, but you must know all of the ins and outs to make this an effective part of your overall mobile device strategy. Wrap up your Mobile Explosion 2010 experience with this insightful closing session.
Noon Conference Adjourns
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